- Integrity—We will provide sincere direct communication and feedback from every level in our organization.
- Diligence—We are diligent in our efforts and will ensure that our commitments to you are met during each step of every project.
- Results—We guarantee our work and set clear expectations with you before we initiate service. We’re not satisfied until you are.
- We are a cohesive team of self-managed, self-motivated professionals.
- We are here to be present, contribute, problem solve, teach, and learn.
- We listen.
- We take responsibility for customer satisfaction both individually and collectively.
- We value direct communication, accept responsibility for our actions, and look for opportunities to take blame and give credit, rather than the reverse.
- We encourage good humor.
- We spontaneously and frequently give recognition to a job well done.
- We strive for growth and embrace change.
- We don’t hire employees to work for us—we invite colleagues to contribute to our efforts.
- We value efficiency and regularly look for ways to work smarter.
- We feel pain when we make mistakes and we are careful not to repeat them.
- We value accountability, measure our results, and celebrate our successes.